Customer Services Administrator

Job Type: Temporary

Location: Isle of Man

We currently have a temporary position available within the Customer Services Contact Centre Team for approximately 9 months.

As a member of our team, this role requires the successful applicant to deliver superior customer service to future and existing customers who contact our call centre. This role requires excellent communication and customer service skills, proven time-management skills, and the demonstrated ability to work well within a team environment

The main duties for the role holder will include:

• Handling incoming and outgoing telephone calls.

• Acting as the first point of contact for customers, dealing effectively with requests, answering queries and taking responsibility for processing each enquiry through to a satisfactory conclusion.

• Providing customers with product and servicing information both verbally and written, with high attention to detail and accuracy

Typical Knowledge and Experience:

To ensure that this role is carried out to the desired level, the successful candidate should have the following skills and experience:

•        Very strong interpersonal skills
•        Excellent verbal and written communication skills
•        Professional telephone etiquette
•        Excellent organisational skills
•        Ability to deliver accuracy and quality performance against deadlines
•        Have a can do attitude and enjoy dealing with customer queries
• A  minimum of 12 months experience within a Financial Services company
 

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