Operations Administrator

Job Type: Permanent

Location: Isle of Man

Duties and responsibilities of the role

• Reconciliations – Investigating and clearing outstanding items, ensuring entries are posted accurately and promptly.
• Payments - Processing international and domestic incoming and outgoing payment instructions on behalf of clients. Ensuring all due diligence is complete and that transactions are processed in accordance with service level agreement and in accordance with procedures and anti-money laundering guidelines.
• Customer Service - investigate customer queries received from client handlers, seek ways of improving customer service and communicate clearly.
• Daily Work – To work as part of a team ensuring all processes within the Operations team are completed in accordance with service level agreement. In addition to transaction processing, to be responsible for filing, cash collections, scanning and indexing along with ad hoc tasks as required from time to time including assistance with special projects. To ensure all work is properly authorised and completed within the deadlines and in accordance with the Bank’s operating procedures.
• Account opening/closures - To manage the process in a timely manner following procedures and using the checklist provided.
• VISA settlement – Processing the twice daily VISA settlement in GBP, USD and EUR in accordance with procedures and VISA cut off times.
• Daily debit and credit clearing - Checking, completing and processing the daily debit & credit clearing. Management of process including contingency process when clearing is late or not received. Have involvement with the migration to A Services.
• Incoming Funds - Regularly monitor Bankline/eQ/SWIFT for incoming funds and process in accordance with FATF R16.
• Cheque Lodgements - Process incoming cheques to client accounts.

Key competency requirements    

Skills, knowledge and expertise required to discharge the responsibilities of the role

Knowledge and experience requirements (including qualifications)

• A minimum of four GCSE’s including Mathematics and English Grade C or above
• A minimum 24 months experience in a similar role

Skills requirements

• Team player and contributor
• Willing to help others
• Adaptable and self-starting
• Ability to use initiative effectively
• Proactive problem solver
• Keyboard skills with a working proficiency of Outlook including Word and Excel applications
• Good communicator with a high standard of numeracy and writing skills
• Ability to work to deadlines, good time management and organisational skills
• A broad knowledge of banking procedures and payment mechanisms
• Awareness of Compliance and regulatory bodies
• Understanding of/ IOM FSA’s anti-money laundering procedures (in house training)
• Understanding of Banking Procedures (in house training)

Core behavioral requirements

• Act with integrity, due skill and diligence and place clients’ interests at the heart of the organisation
• Show respect for work colleagues and embrace a diverse working environment
• Embrace change, share ideas, knowledge and experience
• Speak up and have open, honest and constructive discussions
• Be a good listener
• Responsible decision maker
• Be willing to take on additional work and responsibility
• Be positive and take responsibility for decisions and actions
• Work collaboratively and support others to achieve the right outcome
• Comply with client experience principles: be welcoming, expert, interested and responsible
 

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