Job Type: Permanent
Location: Isle of Man
Key Accountabilities:
• Handling first and second level support requests, from a user base of over 150 employees in 6 countries around the world.
• Monitoring of system alerts and notifications and responding accordingly to ensure the highest level of system uptime.
• Provide user support for Microsoft's core business applications, including Office, SharePoint and Exchange.
• Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls and security.
• Assistance with any computer/IT related moves within the office.
Key Skills & Qualifications:
• Minimum of 3 years' current experience within an IT service delivery environment or similar technical role.
• Skills and knowledge in the following areas: MS Operating Systems - Server 2008R2 - 2012R2, Windows 7 - 10; Active Directory Management; Active Directory, Group Policy and DNS Management; MS Exchange Administration; Printer Hardware and management tools.
• Ability to work both in a team and individually, resolving issues within agreed SLAs or escalating service requests that require senior engineer level support.
• Provide excellent customer service, communicating effectively at all levels of the business, keeping users informed of incident progress and notifying them of impending changes or agreed outages.
• Diagnostic skills to troubleshoot technical issues.
• Ability to multi-task and adapt to changes quickly.
• Technical awareness to match resources to technical issues appropriately.
• Service awareness of all organisations key IT services for which support is being provided.
• Understanding of support tools, techniques, and how technology is used to provide IT services.
Interested parties can contact Jon Morley in confidence on 611044 or jon@bespoke.co.im
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