Pensions Technician

Job Type: Permanent

Location: Isle of Man

Job Title: Technical Support - Pensions

Reports to: Operations Manager

Purpose of Role:

• To support the Pensions team in the delivery of effective, efficient and compliant customer service to our pension scheme members;
• To support the scheme trustees with a sound knowledge of current pension legislation, the local pensions environment and scheme member expectations;
• Be willing and able to be ‘hands on’ with all aspects of the pensions business.

Technical Support

• Provide technical support where required in relation to products, pension regulation and appropriate taxation;
• Provide technical support in the development of new products to ensure the product technical specification is accurate;
• Provide support in the form of training for the Client Services or other teams as required;
• Ensure systems and processes are in place to support all new products and/or products enhancements.
Technical Knowledge and skills:
Practical: Ability to work under pressure and manage change;
Excellent communication skills (written and verbal);
Excellent customer service skills;
Working knowledge of the spreadsheets and word processing;
Able to create and maintain clear written procedures;
Negotiation and influencing skills.
Detailed: Detailed knowledge of pension and their technical requirements;
Detailed knowledge of investments and investment processes;
Detailed knowledge of IOM and UK pension regulations.
Qualifications: At least 5 years’ experience working in a technical pensions role;
Relevant industry or finance sector qualification;
Maintenance of required technical and industry/regulatory knowledge required to support role.

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