Private Clients Broker

Job Type: Permanent

Location: Isle of Man

Job Purpose

Working towards continued growth, to effectively and efficiently manage a portfolio of high net worth Private Clients to support the brand providing support and assistance for the Private Clients team. To ensure that all activities comply with regulatory and market standards and to understand and adopt relevant Company Policy and Procedures to ensure suitable records are held and maintained to our audit standards.

Key Responsibilities & Accountabilities
Creating Good Customer Outcomes:
 To provide quotations and issue new policies, adjustments and renewals predominantly on high net worth contracts but also using standard personal insurance products where appropriate.
 To assist clients with their claims according to policy type and procedure.
 To assist with other personal insurance enquiries from a range of private clients.
 To maintain good relationships with insurers and other suppliers to ensure our range of products are market leading and profitable.
 To seek to exploit new business opportunities through existing and new accounts.
 To help with organising and attending campaigns and events where appropriate, bearing in mind that most of these events will be outside of normal working hours.
 To assist with incoming calls from clients and external suppliers in a professional manner.
 To take responsibility for a book of clients, as required.
 Assist the team by contributing to the on-going development and improvement of internal systems and processes to support effective and efficient management of new and existing private client insurance policies.
 To develop working relationship with clients to promote customer satisfaction.
 To be consistent with delivery of excellent customer service.
Achieving set targets:
 To drive results in terms of retention and growth.
 To ensure timely collection of insurance premiums.
 To provide administration support to the Manager of Private Clients by performing daily and operational administrative functions within the business.
 To ensure that workloads are dealt with in an accurate and timely manner and in accordance with company procedures and service standards
 To assist with any other duties required to contribute to the workflow of the department and office
Adherence to policy and procedures – internal and external:
 To escalate any issues you are unsure of to the Private Client Manager or Head of Private Clients where required to ensure they are kept updated of any potential problems or claims.
 To ensure complaints are handled in a sensitive and helpful manner and referred in accordance with company procedures and within the set time frame set by the relevant regulatory body (JFSC / GFSC / IOM FSA).
 To comply with AJG Professional Standards Manual in accordance with statutory requirements for role with specific attention, but not limited to Managing Client information, Whistle Blowing, Treating Customers Fairly.
 To maintain knowledge and carry out duties following internal policies and procedures as well as taking all reasonable steps to ensure the part of the business for which you are accountable for demonstrably complies with applicable laws, rules, regulations, good governance and Gallagher’s shared values, in particular, putting clients at the heart of our business. If shortcomings are identified take responsibility for remedial action planning, and action in conjunction with the relevant experts within the firm.
 To ensure timely completion of own interim and annual appraisal within specified timeframe within the e-PDC system and that Goals and Objectives are set for the forthcoming financial year within the specified timeframes.
 To undertake annual Continuous Professional Development (CPD) including completion of all AJG mandatory on-line training and Broker Assess training modules to maintain and increase knowledge and competence and ensure set number of hours is met and logged accurately on the database.
 To ensure skills and professional qualifications are maintained and up to date and relevant for level of responsibilities to promote the organisation’s professional outlook.
 To establish and maintain productive relationships with colleagues to ensure that staff morale and conduct are properly exercised.
Plus any additional duties and responsibilities that may reasonably be expected to be undertaken in accordance with the role.
This list of duties is not exhaustive and may change from time to time according to business needs. You will be expected to carry out additional duties and responsibilities that may reasonably be undertaken in accordance with the role.

Key skills, knowledge and competencies
 Experience in dealing with high net worth individuals (with integrity)
 Knowledge of personal & high net worth insurance products (desirable)
 Confident and effective communication skills – to include excellent telephone skills and ability to construct good written communication (letter & emails)
 Demonstrates close attention to detail / accuracy
 Excellent customer service (Ability to liaise well with clients and colleagues)
 Ability to develop and sustain relationships with both internal and external customers
 Ability to plan, organize and prioritise own workloads to ensure that deadlines and targets are adhered to
 Presentation skills (delivers with confidence demonstrating knowledge within area of responsibility)
 Ability to work under pressure at times, without supervision
 Team player – demonstrate an ability to work jointly and supportively with colleagues

Key Relationships
Internal
Broking staff
Compliance Manager
Acturis Super Users
External
Clients
Prospective clients and Insurers
Education / Qualifications
Previous insurance experience (2 – 3 years desirable)
Ideally Cert CII and studying towards Diploma
Knowledge of Acturis would be advantageous
Proficient in Microsoft packages including word, outlook and excel
Understanding and knowledge of (JFSC / GFSC / IOM FSA) rules and guidelines relating to commercial and private customers
Understanding and knowledge of general insurance and underlying legal principles

Additional Information
Flexible approach to working hours as role may also necessitate in working outside normal times due to marketing and networking events, both internally and externally.
The content of the job description should be reviewed at least on an annual basis, however, no changes can be made without first referring the change to the Human Resources Department who will seek further advice and guidance if necessary by the Unit Head
Person Specification - Key skills, knowledge and competencies
Essential
 Confident and effective communication skills – to include excellent telephone skills and ability to construct good written communication (letter & emails) including a minimum of G.C.S.E mathematics or equivalent
 Confident and effective numerical skills including a minimum of G.C.S.E mathematics or equivalent
 Excellent customer service (Ability to liaise well with clients and colleagues)
 Ability to develop and sustain relationships with both internal and external customers
 Ability to plan, organise and prioritise workloads to ensure that deadlines and targets are adhered to
 Demonstrates close attention to detail / accuracy
 Ability to work under pressure at times, without supervision
 Demonstrates an ability to work jointly and supportively with colleagues
 Proficient in Microsoft packages including word, outlook and excel
Desirable
 Completion of A-Levels or equivalent
 Previous insurance experience (2 – 3 years desirable)
 Ideally Cert CII and studying towards Diploma – Studying toward certificate expected after probation
 Experience in dealing with high net worth individuals with integrity – To develop as part of role
 Knowledge of personal & high net worth insurance products – Full training provided
 Presentation skills - delivering with confidence demonstrating knowledge within area of responsibility – To develop as part of role
 Knowledge of Acturis & CDL would be advantageous - Full training provided
 Understanding and knowledge of (JFSC / GFSC / IOM FSA) rules and guidelines relating to commercial and private customers – To develop as part of role
 Understanding and knowledge of general insurance and underlying legal principles– To develop as part of role

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