Dealing Administrator

Job Type: Permanent

Location: Isle of Man

Responsibilities

• To follow documented procedures and recommend changes where necessary to ensure ongoing improvement within the department

• To assist the Department with the collection of the quarterly DFM and platform prices ensuring that any differences outside the agreed tolerance are fully investigated and resolved within the approved timescales

• To acknowledge all dealing instructions received by phone, email or fax and ensure that these have been raised the following day.

• To prepare each dealing instruction for the Dealers to raise from.

• To assist the Dealers in faxing all dealing instructions (for both PCA and the Internal Funds, ROC and IPB).

• To assist the Dealers preparing/sending all required documentation by email/fax/post to the Fund Managers / Fund Administrators.

• To make sure all dealing instructions are scanned daily and review the AAS/1 file and re-index any miss-scanned instructions.

• To assist with the collection of data / information for queries and sort incoming post for the Department in line with the rota.

• To assist with the recording and monitoring of new DFM/Platform accounts.

Communication

• To ensure all communication is 100% accurate in content and grammar and is in line with the company's correspondence guidelines.
• Has the ability to articulate their thoughts and ideas in a clear and confident manner.
• Understands and absorbs relevant information from written or verbal communication.

Business Awareness

• Be aware of role/departmental dependencies and how these contribute to the success of the business.
• Understand and adhere to any departmental service level agreements.
• Have a good understanding of all aspects of own business area.

Customer Focus

• Is aware of customer service charter and how service standards impact within own area.
• Gives priority to ensuring relevant service standards are met.
• Understands the needs of the customer (internal and external) and works to satisfy these.
• Maintains clear communication with customer regarding mutual expectations.
•  Escalates service issues if cannot be resolved. Adopts a ‘can-do’ approach and puts the customer first whenever possible.
• Follows up on more complex enquiries and takes personal responsibility for ensuring a solution is found.

Professionalism

• Prevents emotions from interfering with work.  Remains calm in stressful situations. 
• Treats colleagues with respect.
• Approaches new challenges with a confident ‘can-do’ attitude

Callback Request