Senior Manager/Associate Director

Job Type: Executive

Location: Isle of Man

Role:
• Client Company Director, collectively with the other director/s responsible for the compliant management of the Client companies by, ensuring adherence to all legislative and regulatory requirements to promote the highest standards of client relationship management
• Manage a team of Client Services Administrators
• To provide trust and company administration services, including progressive client contact to an allocated caseload of predominately medium/high risk multi-jurisdictional high net worth clients in accordance with the strategic plan, regulatory requirements, service levels and company standards to meet client expectations including-:
o Ensure Client Contact Programme (CCP) is actively maintained in accordance with agreed standards
o Process New Business
o Undertake management and review of, Investments and other client assets, including the review of related documentation
o Preparation of minutes/resolutions
o Ensure Annual or Biannual Client Reviews and Risk Assessments are completed and within required timescales
o Opening and managing client bank accounts, including authorising payment instructions
o Undertake relevant Statutory Filing
o Process Financial Transactions such as Dividends, Distributions and Loans
o Maintain Company and Trust records, including due diligence
o Analyse Financial Statements
o Participate in ad hoc projects/committees as required
• Provide support to the Senior management team and colleagues as required
• Contribution to the maintenance and improvement of internal customer relationships and efficiencies, by ensuring of clear objective setting, effective communication, support of personal development
• To provide accurate time recording to ensure the correct fee income is derived
• To champion the Outward profile of the company 
• To undertake other responsibilities as required

1. Role Accountabilities
Service Management: Implement and effectively communicate a compelling vision for client services, which engages and optimizes the people, systems, and processes to provide a seamless excellent service for clients
Business Plan Delivery: To work with senior leadership team in the development and implementation of the Company’s business plan. Provide updates on performance and champion the client experience.
Governance and risk management: To ensure regulatory, legal, and operational risks are identified and managed through appropriate controls and a culture of service quality.
Promote a culture of appropriate risk-taking in line with the company's risk appetite by the embedding of, and the effective deployment of, risk and management principles, processes, and behaviours.
Stakeholder management: To create and maintain collaborative relationships with all key internal and external stakeholders
Management Information: To ensure accurate Ml is produced and analyzed providing an understanding of business results across your team. Identify, recommend, and implement solutions to improve performance.
Continuous improvement: To challenge processes and drive continuous improvement to support business objectives and increase operational effectiveness, whilst ensuring exacting standards of client service are maintained and enhanced where possible.
Change management: To support the development and implementation of new product initiatives and services.
Develop competence: To focus on continuous improvement of your personal competence and professional development
Values: Proactively contribute to and act in line with the Group values, encourage a high-performance cultural environment, facilitate continued and improved company reputation and success

2. Relationships
Responsible to:  Associate Director, Client Services and Client Company boards
Regular and direct  Directors and Staff, Intermediaries, Introducers and Business
working relationships with:  Partners, internal and External Clients

3. Qualifications
Degree or equivalent professional qualification/experience Skills and Knowledge

4. Skills, Knowledge, Experience and Competence
• Established influencing skills
• A strategic and practical understanding and application of high-quality client service delivery
• Strong problem analysis and resolution skills
• Strong verbal, written communication, and people skills, with the ability to present complex concepts in a clear and concise manner
• Clear understanding of the products and services provided by the company 
• Understanding and application of effective people resource requirements
• Ability to identify, mitigate and manage operational risk and controls
• Strong technical CSP/TSP knowledge
• Good organization and control of workflow
• Understanding of the importance of strong Corporate Governance
• Initiative-taking and can work under pressure
• Clear understanding of Regulatory requirements
• The ability to deal with client and professional advisors thereby showing a commitment to providing a quality service.
• Able to work on own initiative and to be highly disciplined.

Experience
• Experience in Financial Services administration functions
• History of high-quality delivery of client service through leadership and people development
• Experience of delivering innovative service improvements and projects

Regulatory Knowledge and Awareness
• FSA Anti Money Laundering/CFT Requirements
• Proceeds of Crime Procedures
• Data Protection
• Companies Act 1931
• Companies Act 2006
• Trust Acts 1961-2005
• Charities Legislation (UK & IOM)
• Foundation Legislation (Relevant Jurisdictions)
• Economic Substance requirements

5. Key Performance Indicators: (KPI’s) (specific targets to be agreed on an annual basis or as agreed)
• Develop new client revenues
• No client loss for service-related issues (i.e., because of poor personal values or behaviours)
• Meet or exceed utilization targets (billable hours)
• Effective management of workload
• Develop and mentor more junior members of staff when required
• Ensure that internal key metrics are met (re compliance, errors KPI, service standards)
• Maintenance of CPD to meet regulatory and professional development requirements
• Creation and delivery of a Client Contact Program (CCP)
 

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