Associate Director

Job Type: Executive

Location: Isle of Man

Role:
• Associate Director encompassing Client Company Directorships, collectively with the other director/s responsible for the compliant management of the Client companies by, ensuring adherence to all legislative and regulatory requirements to promote the highest standards of client relationship management.
• Associate Director with responsibility for a team of Client Services Administrators/managers.
• To provide trust and company administration services, including progressive client contact to an allocated caseload of predominately medium/high risk multi-jurisdictional high net worth clients in accordance with the strategic plan, regulatory requirements, service levels and company standards to meet client expectations including-:
o Ensure Client Contact Programme (CCP) is actively maintained in accordance with agreed standards
o Process New Business
o Undertake management and review of, Investments and other client assets, including the review of related documentation
o Preparation of minutes/resolutions
o Ensure Annual or Biannual Client Reviews and Risk Assessments are completed and within required timescales 
o Opening and managing client bank accounts, including authorising payment instructions o Undertake relevant Statutory Filing
o Process Financial Transactions such as Dividends, Distributions and Loans o Maintain Company and Trust records, including due diligence o Analyse Financial Statements
o Participate in ad hoc projects/committees as required
• Provide support and direction to the Senior management team and colleagues as required
• Contribution to the maintenance and improvement of internal customer relationships and efficiencies, by ensuring of clear objective setting, effective communication, support of personal development
• To provide accurate time recording to ensure the correct fee income is derived
• To champion the Outward profile of the company 
• To undertake other responsibilities as required
  
1. Role Accountabilities
Service Management: Implement and effectively communicate a compelling vision for client services, which engages and optimizes the people, systems, and processes to provide a seamless excellent service for company clients
Business Plan Delivery: To work with the company and senior leadership team in the development and implementation of the Company’s business plan. Provide updates on performance and champion the client experience.
Governance and risk management: To ensure regulatory, legal, and operational risks are identified and managed through appropriate controls and a culture of service quality.
Promote a culture of appropriate risk-taking in line with the company's risk appetite by the embedding of, and the effective deployment of, risk and management principles, processes, and behaviors.
Stakeholder management: To create and maintain collaborative relationships with all key internal and external stakeholders
Management Information: To ensure accurate Ml is produced and analyzed providing an understanding of business results across your team. Identify, recommend, and implement solutions to improve performance.
Continuous improvement: To challenge processes and drive continuous improvement to support business objectives and increase operational effectiveness, whilst ensuring exacting standards of client service are maintained and enhanced where possible.
Change management: To support the development and implementation of new product initiatives and services.
Develop competence: To focus on continuous improvement of your personal competence and professional development
Values: Proactively contribute to and act in line with the Group values, encourage a highperformance cultural environment, facilitate continued and improved company reputation and success

2. Relationships
Responsible to:    Director, Client Services and Client Company boards
Regular and direct   Directors, Managers and Staff, Intermediaries, Introducers and Business
Working relationships with:  Partners, Managers, internal and External Clients 

3. Qualifications
Degree or equivalent professional qualification/experience Skills and Knowledge
 
  
4. Skills, Knowledge, Experience and Competence 
• Established influencing skills
• A strategic and practical understanding and application of high-quality client service delivery
• Strong problem analysis and resolution skills 
• Strong verbal, written communication, and people skills, with the ability to present complex concepts in a clear and concise manner
• Clear understanding of the products and services provided by thecompany 
• Understanding and application of effective people resource requirements
• Ability to identify, mitigate and manage operational risk and controls
• Strong technical CSP/TSP knowledge
• Good organization and control of workflow 
• Understanding of the importance of strong Corporate Governance
• Initiative-taking and can work under pressure
• Clear understanding of Regulatory requirements
• The ability to deal with client and professional advisors thereby showing a commitment to providing a quality service.
• Able to work on own initiative and to be highly disciplined.

Experience
• Experience in Financial Services administration functions
• History of high-quality delivery of client service through leadership and people development •  Experience of delivering innovative service improvements and projects

Regulatory Knowledge and Awareness
• FSA Anti Money Laundering/CFT Requirements
• Proceeds of Crime Procedures
• Data Protection
• Companies Act 1931
• Companies Act 2006
• Trust Acts 1961-2005
• Charities Legislation (UK & IOM)
• Foundation Legislation (Relevant Jurisdictions)
• Economic Substance requirements
  
5. Key Performance Indicators: (KPI’s) (specific targets to be agreed on an annual basis or as agreed)
• Develop new client revenues 
• No client loss for service-related issues (i.e., because of poor personal values or behaviours) 
• Meet or exceed utilization targets (billable hours)
• Effective management of workload 
• Develop and mentor more junior members of staff when required
• Ensure that internal key metrics are met (re compliance, errors KPI, service standards)
• Maintenance of CPD to meet regulatory and professional development requirements 
• Creation and delivery of a Client Contact Program (CCP)

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