New Buisness Onboarding Administrator

Job Type: Permanent

Location: Isle of Man

1. The Role
To provide onboarding administration services, in accordance with the strategic plan, regulatory requirements, service levels and company standards to meet client expectations including-:

• Ensure Client Contact Programme (CCP) is actively maintained in accordance with agreed standards.
• Process New Business.
• Undertake management and review of, Investments and other client assets, including the review of related documentation.
• Preparation of minutes/resolutions.
• Ensure Annual or Biannual Client Reviews and Risk Assessments are completed and within required timescales.
• Opening and managing client bank accounts, including authorising payment instructions.
• Undertake relevant Statutory Filing.
• Collate and process due diligence.
• Analyse Financial Statements.
• Participate in ad hoc projects/committees as required.
• Provide support to the Senior management team and colleagues as required.
• Contribution to the maintenance and improvement of internal customer relationships and efficiencies, by ensuring of clear objective setting, effective communication, support of personal development.
• To provide accurate time recording to ensure the correct fee income is derived.
• To champion the Outward profile of the company .
• To undertake other responsibilities as required.
• To promote the highest standards of client relationship management.
• Any other tasks as may be required from time to time.

2. Role Accountabilities
• Service Management: Provide a seamless excellent service for  clients.
• Business Plan Delivery: To work with our senior leadership team in the implementation of the Company's business plan. Provide updates on performance and champion the client experience.
• Governance and risk management: To ensure regulatory, legal, and operational risks are identified and managed through appropriate controls and a culture of service quality.
• Stakeholder management: To create and maintain collaborative relationships with all key internal and external stakeholders.
• Management Information: To provide accurate Management information as required and identify, recommend, and implement solutions to improve performance.
• Continuous improvement: To challenge processes to support business objectives and increase operational effectiveness, whilst ensuring exacting standards of client service are maintained and enhanced where possible.
• Change management: To support the development and implementation of new product initiatives and services.
• Develop competence: To focus on continuous improvement of your personal competence and professional development.
• Values: Proactively contribute to and act in line with the Group values, contribute to a high-performance cultural environment, facilitate continued company reputation and success.

3. Relationships
• Responsible to: Director Business Development.
• Regular and direct Directors and Staff, Intermediaries, introducers, and Business working relationships with: Partners, internal and External Clients, Companies Registry.

4. Qualifications
• Holding or working towards a professional qualification in relation to the role would be beneficial.

5. Skills, Knowledge, Experience and Competence
• Good organization and control of own workflow.
• Understanding of the importance of and application of strong  Corporate Governance.
• Initiative-taking and can work under pressure.
• A practical understanding and application of high-quality client service delivery
• Ability to identify problems and resolve.
• Good verbal, written communication, and people skills, with the ability to present concepts in a clear and concise manner.
• Clear understanding of the products and services provided by the firm
• Ability to identify, operational risk and controls within own area.
• Clear understanding of Regulatory requirements.

*Benefits are as follows:

• Death in Service x 4 salary.
• Critical Illness x 2 salary.
• 25 days holiday (we also observe all Manx bank holidays).
• Active Social Committee.
• Active Wellbeing Committee.
• Support for relevant professional studies (study bond).
• Healthcare (qualifying period 3 years).
• Pension (5% employer contribution) – Salary Sacrifice available.
 

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